Frequently Asked Questions (FAQs)
Yes we do! Please contact us on WhatsApp at +65 8468 7065 for more information.
Regions are usually representative of what languages the version will support and which regional e-Store they will be tied to (mostly for DLC code redemptions).
For PlayStation and XBOX games:
- R1 (US) or Region 1: United States, Canada
- R2 (EU) or Region 2: Europe, Japan (special R2, not compatible with Europe DLCs)
- R3 (Asia) or Region 3: Asia
- R4 (AU) or Region 4: Australia
For Nintendo Switch games:
- US: The Americas
- EU: Europe
- Asia: Hong Kong, Japan
- AU: Australia
Yes, all products sold on this website are brand new.
Orders are processed from 10.00am to 2.30pm, from Monday to Friday, excluding weekends (which are Saturday and Sunday) and Public Holidays (including observed holidays).
Our working days are from Monday to Friday, excluding weekends (which are Saturday and Sunday) and Public Holidays (including observed holidays).
Local Delivery Orders may take between 2-5 working days approximately. Please kindly note that once your order has been handed over to a third-party courier, we will not be able to assist in any way (e.g. expediting delivery) as the delivery time will be controlled by the courier.
We do not ship overseas. We have no plans to renable this yet.
For products like Collector's Edition for games or any other limited editions, the stock is usually not guaranteed as these are very limited in quantity.
Additionally, these editions are prone to stock cuts which are unpredictable and order fulfillment is dependent on the quantity that we are able to get.
If you have ordered such an edition, we will notify you via email if your order has been affected by a stock cut. An option to downgrade to the next expensive edition or a full refund would be offered.
When ordering such an edition from us, please kindly manage expectations and ensure that you are aware that the item is not a guaranteed stock.